What our customers think

“A note of thanks to all the staff that have made every tour I have been on a very special and most memorable occasion. The carriages of the Royal Scott are just unbelievable. The seats are just so lovely and comfortable. Then came the food. What can I say. There are so called 5 star hotels in London that could learn a thing or two. Then there was the staff. It almost feels like an insult to refer to them as staff. They were friends for the day; their professionalism and hard work most appreciated. Wow! What a fantastic day.”
Steven Wareham, Gloucestershire

“The day overall was extremely enjoyable but one feature we found quite outstanding – the catering. It was in our view exceptional – the quality of the food, the taste and the presentation. Every effort was made by the staff to accommodate individual requirements even if they were outside the set menu. The finishing touches and the service made for a memorable experience. From comments we overheard we know many other passengers were also delighted. Thank you again for a most enjoyable day.”
Mark & Sandy Seaman, The Torbay Express

“Our guests had a lovely day and all commented on the quality of the food and the friendly service.”
S Johnston, Corporate Sales Manager, Liverpool Football Club

“The service provided by your hard working staff was first class, they were polite and cheerful and the menu was excellent. I have highly recommended you to my friends and colleagues.”
Lorna Donaghy, Cumbrian Mountain Express

“I just wanted you to know how very much we enjoyed the trip. This was mainly due to your excellent staff who worked tirelessly with excellent service. What excellent ambassadors! We also enjoyed the food very much!!”
Eric Fry, Haywards Heath to Bath Excursion

“I would like to compliment you and your staff on the delicious meals that were served to us throughout the entire journey. Nothing was too much trouble for the stewards who served us with great humour in difficult circumstances. Keep up the excellent work.”
Ruth Williamson

“I had to say thanks for the wonderful catering we enjoyed on our trip to Cornwall. This is especially heartfelt as I am Coeliac (gluten free) and have suffered at the hands of chefs in the past; not so on Saturday! Everything was of a very high standard, served by pleasant staff for whom nothing was too much trouble.”
Margaret Maxwell

“The food was really excellent and so well served by the stewards – whose senses of humour were a bonus!”
Sue Milward

“The food was excellent; my soya milk was provided and the fact that I only eat chicken or fish appeared to be no problem. We think your staff did a marvellous job.”
Maggie & Bernard Meldrum

“How absolutely impressive your food was. I am vegetarian and this was dealt with with no problems at all.”
Joyce Jacques

“The chef and his staff gave a standard of meals that was amazing!”
Ray Evans

“The food was absolutely delicious and the service exemplary. Jeremy Clarkson has recently written about the poor quality of English food – I would urge you to invite him sample your delights – as I am certain this would drastically change his opinion of British home-cooked food!”
Darren & Louise Neve

“I thank you both, and your excellent crew, for the first class way in which you supplied and handled the catering last week. I have received many congratulations and the success of the catering played a major part.”
Neil Selwyn-Smith, Open Golf Championship

“Having been chartered by companies such as American Express, who had Henry Kissinger amongst their guests, and Jo Rowling’s publishers for a promotional tour, we can vouch for the exquisite catering throughout, with inspiring menus (even for our Chinese delegates). They have provided a level of service second to none.”
Doug Lindsay, Queen of Scots, Scottish Highland Railway Company Ltd

“At 52 years old I was beginning to turn into a ‘Victor Meldrew’ moaning about standards of service in shops etc. Oh, how pleased I was to be shown that good old fashioned service is alive and well!”
D Prince

“If I had booked the Savoy Hotel in London I would have been disappointed; I could not believe the meals, the quality and the way in which they were presented at the table. This was an experience we shall be telling everybody about for a long time to come. It was one of the most remarkable and memorable days in our lives.”
David & Julie Prince, The Scarborough Flyer

“We really did enjoy the food. All the meals were excellent and well presented. All your staff were efficient and friendly. Thank you for making it a very enjoyable day for us.”
Carol Hardy, (husband’s 50th birthday)

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